What to do if Al Hosn app shows the wrong status?

Technical bugs or delays, wrong data compilation are the most likely reasons for an error in PCR test or vaccination status.

With the implementation of the Al Hosn green pass protocol started since June 15,2021 as an additional safety measure to control the spread of Covid-19 in Abu Dhabi, some people are finding that as they are unable to find their correct vaccination status on the Al Hosn mobile app.

While some residents have their second dose reflecting as the first one, there are cases where a third dose has been updated on the app even though the person has not taken a booster shot.

UAE's green pass: Al Hosn app's colour codes and meaning

People who have completed two doses can keep a hard copy of the vaccination certificate to prove that they have completed the process if the app is not showing the ‘Covid-19 vaccinated’ status. Also keep the copy of PCR test result with you if the mobile-app doesn't display the same.

People who have not taken two doses of vaccine will need to take an RT-PCR test between three and 14 days depending on the different categories they fall under.

Demand for RT-PCR tests surges in Abu Dhabi

Experts suggested that apart from chances of a technical snag in the app, there may also be issues with healthcare facilities wrongly updating an individual’s information onto the app.

Mohammed Zafar, the country head of PHD and Al Borg Group of Laboratories, said that all the PCR test results from their labs are getting reflected on the Al Hosn app.

“Our system is Al Hosn app compliant. We provide test results, which get reflected immediately on the app,” Zafar said.

What are the solutions?

‘Weqaya’ news earlier updated that the app needed to be updated frequently.

Weqaya UAE is a national digital initiative goverment portal to achieve awareness and reassurance under the supervision of the National Crisis & Emergency Management Authority.

“These types of smartphone applications often have some bugs and to keep them at bay, frequent updating is required,” Weqaya had said in a notification.

People who find issues have been urged to contact Al Hosn through 800 4676 or send an email to info@alhosnapp.ae.

They can also try the Weqaya hotline at 800 937292 for technical support or send a WhatsApp message on 971-563346740.

People may also try some time-tested methods of switching phones off and on or uninstalling the app and downloading it again.

• Previous Post
• Next Post